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FONEZONE.BIZ has grown to more than 155 stores across the WORLD But the best part is that we’re currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and/or computer hardware? Well then come join one of the largest and most reputable smartphone repair companies in the WORLD.
About Us:
The unrelenting commitment to customer satisfaction shown by FONEZONE has directly resulted in its current period of rapid nationwide growth. FONEZONE has become the preeminent gadget repair company in the industry, largely due to its low price guarantee and no hassle 90-day repair guarantee.
FONEZONE handles everything from iPhones, Samsungs, LGs, HTCs, Xboxes and Play Stations, to cameras, laptops and computers. Do you have broken glass on your iPhone? A virus that your PC can’t seem to get rid of? A Samsung that just won’t charge? An iPhone that needs to be unlocked? A Mac that isn’t running like it used to? Let the repair professionals at FONEZONE bring your electronic device back to its original look, feel and functionality – all for much less than buying a new one. And most repairs can be completed while you wait!
From water-damage or shattered displays to complex technical issues, FONEZONE is your fast, affordable, reliable repair solution.
Job Title: Smartphone Technician
Job Purpose: Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction
Basic Qualifications-
Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well in team environment
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Preferred Qualifications-
A+ Certification
Apple Certified Macintosh Technician (ACMT)
Experience repairing electronics, smartphones, PC/MACs, and game consoles
Technical degree or certification in Electronics or Consumer Electronics
Previous experience working at retail electronics store
Tasks and Responsibilities-
Diagnose, troubleshoot and repair devices
Provide recommendations for problem resolution
Explain complex technical issues to customers in a non-technical, simple to understand manner
Provide repair and replacement estimates to customers
Ensure that all repairs meet or exceed FONEZONE quality standards
Greet customers in a friendly manner and maintain a positive work environment
Answer phone calls to the store with a professional, courteous and friendly demeanor
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
Keep track of all devices and inventory while safeguarding all store stock
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
Maintain the cleanliness and professional
appearance of the store
UAE